Freight Information

Genquip can arrange delivery (if requested) to all areas at a cost to the customer. Delivery of products from dispatch usually takes between 1 and 5 working days however Genquip can not guarantee such delivery time.

The customer is at liberty to pick up the goods from the Genquip Warehouse.

The customer may arrange for their own courier to pickup the goods from the Genquip Warehouse.If the customer chooses to do this, the customer will bear the cost of the courier.

Shipping charges are determined by distance travelled, weight and volume.

Delivery charges are calculated manually and are not included in the prices issued on the Genquip website.

Delivery charges will be billed separately.

The shipping address details will be sent via email for confirmation after you have purchased an item. Once you have confirmed the shipping address the cost of shipping will be calculated. You will then be required to approve the total price (including the cost of shipping) before you provide your preferred method of payment.

Genquip will not be responsible for items that are incorrectly addressed.

The customer will be responsible for all transportation costs associated with the return of the product to Genquip, although Genquip will assist the customer at its discretion to organise the transportation in the quickest and cheapest way possible.

Where a product is returned because it does not correspond with the description of the product or is not of merchantable quality, Genquip will credit the transportation costs of returning the product to Genquip.